Privacy Policy

We consider your privacy to be of the highest importance. We assure all users of this web site that we will not knowingly share or sell any personal information collected at this site about you, outside of our company and tech support staff, without your permission, through communication, or events. This privacy policy may from time to time change and, as a result, we encourage you to review our policies each time you visit our web site. If you have any questions regarding your privacy please feel free to Contact Us before you submit any information at this site.

Mailing Lists

We do not and will not, under ANY circumstance, sell, share, or distribute any of your personal information to any outside company or business.  Your trust and confidence in our company and the way we conduct our business are much more important to us than what you might expect.  We will do whatever it takes to earn and maintain your trust as well as your confidentiality.

Your Security

When ordering merchandise through the 'shopping cart' we provide a secure ordering page in our checkout process. You will notice the "secure lock" at the bottom right or top right of your browser.  If you have any questions or concerns regarding your privacy, security or anything else please Contact Us.  Your credit card information is not stored on our server nor in our office.

Product Information

Please keep in mind that Mother Nature is responsible for the manufacture of any of the wood or stone products that we sell.  We cannot re-engineer the wood or stone for you.  We will not sell you anything that has an obvious defect.  Some wood may have bark inclusions that cannot be seen on the surface of the wood and are only discovered once the wood is 'turned'.  Ambrosia maple, for example, normally contains bore holes caused by beetles. These are examples of natural occurring conditions and, for that reason, we cannot guarantee that each and every piece will be totally solid and clear.  Each piece is hand picked and examined for defects prior to shipping and we will not ship you anything that cannot be successfully used for it's intended purpose.

Also be aware that some blanks bend during the stabilization process.   We will not send you a blank (or blanks) that cannot be successfully completed in a normal manner.

Some types of wood are very fragile and breakage can occur in shipping.  'Crosscut' pen blanks and heavily spalted woods are good examples.  We take extraordinary measures to ensure that your order arrives in good condition.  We are not responsible for any breakage that may occur in shipping nor through handling once the box is received and opened by you.  Do not try to bend crosscut wood to see how strong it is!      


Backorders

We do our best to keep all items in stock but this is not always possible.  Please be aware that we do our best to restock sold items but due to the nature of our products, especially the wood blanks, this is not always possible.  We have no control over our suppliers inventories.  If for some reason we are temporarily out of any item(s) that we normally stock we will hold your order and ship it the day we receive the item(s) that we are waiting on.  We will ONLY do this when we expect the items to arrive within five (5) days or less.  If you do not want any delays with your order, even for a few days, please note this at the time you place your order in the COMMENTS section of the order form ("No delays").  We do not backorder any items that we sell.

Product Substitution

We will not substitute any item unless you specifically ask us to do so.

Site Images

We go to great lengths to illustrate our products as accurately as possible.  However, please be aware that the software that you use and/or the monitor settings you use may not accurately display the image colors.  Wood is not something that we can manufacture and Mother Nature does have a way of changing the 'norm'.  We make every attempt to provide you with the best wood that we have available.

All images contained in this website are copywrited and are the sole property of Arizona Silhouette, Arizona Silhouette Inc., Arizona Silhouettes, Berea Hardwoods and, where indicated, by the individual owner.  These images are not to be sold, transferred, copied or used by any other party and are only available with written permission from Arizona Silhouette Inc., arizonasilhouette.com, arizonailhouettes.com, arizonasilhouette.net, arizonasilhouetteinc.com, Berea Hardwoods or an owner of a particular photo. 

Site Content 

You may not, under any condition, copy or redistribute any content from this site without our written permission.  We reserve all rights concerning the site content, images, concept and design.
 

Site Discrepancies 

We strive to keep the content of our site accurate.  Due to the size of our site there may be inadvertent discrepancies from time to time.  In the event of discrepancies concerning products, pricing, descriptions, or availability, the sale will be voided by us and you will be contacted.  Due to numerous sources of input, no one person, including the owner of this website, is responsible for typographical errors.

Order Cancellation

We reserve the right to decline any sale for any reason.