|Everyone that uses this site
in any capacity, including the placement of an order, agrees
page , as a condition to use and to order from this website. By
submitting an order through our website, either by using our
shopping cart, by email or by telephone you voluntarily agree to
all of our conditions and requirements as called out in our
Shipping Terms and Information
page as well as this
page. Please take the time to read the information
presented in these pages. We want you to be aware on
how we conduct business.
We consider your privacy to be of the highest
importance. We assure all users of this web site that we will not
knowingly share or sell any personal information collected at this
site about you, outside of our company and tech support staff,
without your permission, through communication, or events. This
encourage you to review our policies each time you visit our web
site. If you have any questions regarding your privacy please feel
Contact Us before you
submit any information at this site.
We do not and will not, under ANY
circumstance, sell, share, or distribute any of your personal
information to any outside company or business. Your trust
and confidence in our company and
the way we conduct our business are much more important to us than what you might expect. We will do whatever it takes to
earn and maintain your trust as well as your confidentiality.
When ordering merchandise through
the 'shopping cart' we provide a secure ordering page in our
checkout process. You will notice the "secure lock" at the bottom
right or top right of your browser. If you have any questions or concerns
regarding your privacy, security or anything else please
Contact Us. Your credit card
information is not stored on our server nor in our office.
Please keep in mind that Mother Nature is
responsible for the manufacture of any of the wood or stone
products that we sell. We cannot re-engineer the wood or stone
for you. We will not sell you anything that has an obvious
defect. Some wood may have bark inclusions that cannot be seen on
the surface of the wood and are only discovered once the wood is
'turned'. Ambrosia maple, for example, normally contains bore
holes caused by beetles. These are examples of natural occurring
conditions and, for that reason, we cannot guarantee that each and
every piece will be totally solid and clear. Each piece is hand
picked and examined for defects prior to shipping and we will not
ship you anything that cannot be successfully used for it's
Also be aware that some blanks bend during the stabilization
process. We will not send you a blank (or blanks) that cannot be
successfully completed in a normal manner.
Some types of wood are very fragile and
breakage can occur in shipping. 'Crosscut' pen blanks and heavily
spalted woods are good examples. We take extraordinary measures
to ensure that your order arrives in good condition. We are not
responsible for any breakage that may occur in shipping nor
through handling once the box is received and opened by you. Do
not try to bend crosscut wood to see how strong it is!
We do our best to keep all items in stock but this is not always
possible. Please be aware that we do our best to restock
sold items but due to the nature of our products, especially the
wood blanks, this is not always possible. We have no
control over our suppliers inventories. If for some reason
we are temporarily out of any item(s) that we normally stock we
will hold your order and ship it the day we receive the item(s)
that we are waiting on. We will ONLY do this when we
expect the items to arrive within five (5) days or less.
If you do not want any delays with your order, even for a few
days, please note this at the time you place your order in the
COMMENTS section of the order form ("No delays").
We do not backorder any items
that we sell.
We will not substitute any item unless you specifically ask us
to do so.
We go to great lengths to illustrate
our products as accurately as possible. However, please be
aware that the software that you use and/or the monitor settings
may not accurately display the image colors. Wood is not
something that we can manufacture and Mother Nature does have a
way of changing the 'norm'. We make every attempt to
provide you with the best wood that we have available.
All images contained in this website are copywrited and are the sole
property of Arizona Silhouette, Arizona Silhouette Inc.,
Arizona Silhouettes, Berea Hardwoods and, where indicated, by the
individual owner. These images are not
to be sold, transferred, copied or used by any other party and are
only available with written permission from Arizona
arizonasilhouetteinc.com, Berea Hardwoods or an owner of a
You may not, under any condition, copy or
redistribute any content from this site without our written
permission. We reserve all rights concerning the site content,
images, concept and design.
We strive to keep the content of our site
accurate. Due to the size of our site there may be inadvertent
discrepancies from time to time. In the event of discrepancies
concerning products, pricing, descriptions, or availability, the
sale will be voided by us and you will be contacted. Due to
numerous sources of input, no one person, including the owner of
this website, is responsible for typographical errors.
We reserve the right to decline any sale for